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364 Burncoat Street Worcester, MA 01606

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Your First Visit

When contact is initially made, we ask several questions about your current condition, as well as information about what health insurance you carry. That way we can best determine how soon to schedule you, and keep your expenses to a minimum. For your first appointment, we ask that you bring your insurance card for the staff to copy and plan on a 30-45 minute stay.

Upon first arrival to our office, there is an immediate feeling of calm that washes over you, as a result of the pleasant atmosphere, newly renovated space, and welcoming staff. The receptionist will assist you in completing the paperwork required for your initial examination. You are then introduced to Dr. Kelly Cao, and taken into a private room off of the lobby to discuss your current and past muscular/skeletal condition. This is when you would ask any questions pertaining to your treatment and care.

Your health insurance coverage determines whether or not you receive an adjustment as part of your initial evaluation, or if that would be done at your next visit. If you do receive and an adjustment, not and you are asked to lie on a padded table, fully dressed. Depending on what area of the body is at issue, and whether it is a muscular or skeletal problem, determines what type of treatment you will receive. You may be asked to rest with hot packs or a muscle stimulation unit placed on your affected area prior to an adjustment. You may also receive a series of supported stretches designed to release tightness and lubricate joints, or some muscle work that is performed by applying pressure to an area to break the pattern of spasm and increase circulation.

Dr. Cao provides adjustments manually, or with an activator. (A small, spring loaded tool designed to apply specific pressure to an area) While on the table you are asked questions about any pain or discomfort you have been experiencing, and then Dr. Cao applies pressure to an affected area to realign your structural integrity, and correct vertebral subluxations. (A Vertebral Subluxation is when one or more of the bones of your spine move out of position and create pressure on, or irritate spinal nerves.)

After your adjustment, recommendations may be made for certain activities to be increased or restricted accordingly. You may also be given particular stretches to perform at home, and advised when you should come for your next appointment. The receptionist can schedule that for you, and answer any additional questions you may have.